Ncmedicaidplans gov - Visit ncmedicaidplans.gov or call 833-870-5500 to learn more about Medicaid health plans and the services they provide. How do I know which providers are in my health plan’s network? Visit your Medicaid health plan website or call your health plan to learn which providers are in your health plan’s network.

 
Prior approval (PA) may be required for some services, products or procedures to verify documentation of medical necessity. Prior approval is for medical approval only and must be obtained before rendering a service, product or procedure that requires prior approval. The ordering provider is responsible for obtaining PA; however, any provider .... Fastbound

We can help. Go to ncmedicaidplans.gov. Use the “chat” tool on the website. Or call us at 1-833-870-5500 (TTY: 711 or RelayNC.com), 7 a.m. to 5 p.m., Monday through Saturday. The call is toll free. You will need your Medicaid ID number. 2 3. Provider Information. NCID is the official website for accessing online services and transactions with the state of North Carolina. Whether you are an individual, a business, a state employee or a …Dental Services are diagnostic, preventive or corrective procedures provided or supervised by a dentist, including services to: Treat disease; Maintain oral healthVisit ncmedicaidplans.gov or call 833-870-5500 to learn more about Medicaid health plans and the services they provide. How do I know which providers are in my health plan’s network? Visit your Medicaid health plan website or call your health plan to learn which providers are in your health plan’s network.Some of the services covered by Medicaid include: Expansion will boost the state’s coffers with a “signing bonus” of approximately $1.6 billion from the federal government. Lawmakers hope to spend a large chunk of this one-time incentive, which will be paid out over two years, on improving access to mental health services. Expansion …State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planNC.GOV; NCDHHS; SERVICES; Search. Home; Preferred Drug List. NC Medicaid's Preferred Drug List (PDL) - Revised April 1, 2024. Previous Guidance. Archived Prescription Drug Lists; Tab/Accordion Items. Archived Prescription Drug Lists NC Medicaid's Preferred Drug List (PDL) (Jan. 5, 2024)Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Apr 15, 2024 · Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent to the following address ... Apr 17, 2024 · Health Plan Quick Reference Guides - Standard Plans: Standard Plan Launch - Day One Provider Quick Reference Guide - updated Feb. 28, 2022. AmeriHealth Caritas North Carolina o Online at ncmedicaidplans.gov. Auto-enrollment for Tailored Plans is based on: 1. If a beneficiary meets the Tailored Plan enrollment criteria 2. The county that manages the beneficiary’s Medicaid case (administrative county) 3. Special population considerations (e.g., Tribal/IHS eligible or dual eligible)The following policies, manuals, guidelines, and forms are intended to assist providers in billing for services covered under one or more of the NC DHHS divisions supported by NCTracks. Refer to the following links for coverage information and policy guidance. NOTE - Taxonomy information can be found on the Provider User Guides and Training page.Medicaid and NC Medicaid Managed Care: [email protected]. NC Medicaid provides health care to eligible low-income adults, children, pregnant women, seniors and people with disabilities. To learn more, including how to apply for Medicaid and NC Health Choice, please visit the NC Medicaid Beneficiary Portal.Jun 7, 2021 · Transition of Care Policy. Consistent with federal requirements and NC Medicaid’s vision to ensure continuity of care for members transitioning between prepaid health plans (PHPs) or service delivery systems, NC Medicaid has released the NCDHHS Transition of Care Policy. The draft policy was released for public comment in February 2020 and ... There are 4 ways to apply: Online: Apply online at ePass.; Phone: Call your county’s Department of Social Services (DSS).Find your local agency online or by calling the NC Medicaid Contact Center at 888-245-0179.; Mail, email, fax or drop off: Fill out a paper application and send it to or drop it off at your local DSS agency.Get a copy of the paper …The NC General Assembly has issued a Senate Bill (SB) to look at the current payment process for NC Adult Care homes. The Session Law 2019-240 SB 537 required the NC Medicaid Program to look at the managed care delivery system and establish a work group to evaluate reimbursement options for services provided by adult care homes.Email: [email protected]. Pharmacy Help Desk Contact Information; Tab/Accordion Items. Pharmacy Help Desk Contact Information AmeriHealth Caritas: 866-885-1406; Carolina Complete Health: 833-992-2785; Healthy Blue: 833-434-1212; United Healthcare: 855-258-1593; WellCare: 866-799-5318, option 3;Tuesday, April 16, 2024. Revised policy in addition to services outlined in Maternity Coverage and Reimbursement Bulletin posted Oct. 23, 2023. 1915 (b) (3) Services Transition to 1915 (i) Services by June 30, 2024.Eligibility and Enrollment. To participate in PACE, an individual must: Be enrolled in Medicaid only. Be enrolled in Medicare only. Be enrolled in Medicare and Medicaid (dually eligible) Have the ability to privately pay. To receive PACE services, an individual must: Be 55 years of age or older. Be determined to need the level of care required ...• Apply online at epass.nc.gov or at healthcare.gov • Visit or call your local Department of Social Services (DSS). Find an office near you at ncdhhs.gov/localDSS • Mail, email, fax or drop off a paper application (English l Spanish) to your local DSS More information on how to apply through . epass.nc.govApr 10, 2024 · Vaya Health, 1-800-962-9003, TTY: 711. Your Tailored Plan is assigned based on the county that administers your NC Medicaid. Find your Tailored Plan (also known as “LME/MCO”) by using this directory. Or, call the NC Medicaid Enrollment Broker at 1-833-870-5500 (TTY: 711 or RelayNC.com ). Members in Tailored Care Management will have one Care Manager responsible for coordinating all services and supports (medical, behavioral, I/DD and TBI services and supports, pharmacy, social supports). Individuals who begin Tailored Care Management on Dec. 1, 2022, will stay in Tailored Care Management on April 1, 2023 - …[email protected]. We appreciate your patience. Aug. 29, 2023 - NC Medicaid will host a virtual Personal Care Services (PCS) Stakeholder meeting on Wednesday, Sept.6, 2023, from 3 – 3:45 p.m. The purpose of the meeting is to introduce our new NC Linking Individual and Families for Long Term Services and …WHAT MAKES TCM DIFFERENT? TCM is similar to the current care management provided by the Tailored Plans. Beneficiaries should expect: • More intensive and streamlined care management through one Tailored Care manager Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body. Contact. Mailing Address. 2501 Mail Service Center. Raleigh, NC 27699-2101. Telephone. NC Medicaid Contact Center 1-888-245-0179. Local Department of Social Services Directory. The Division of Medical Assistance is to use the resources and partnerships of Medicaid to improve health care for all North Carolinians. Podemos ayudar. Llámenos si tiene preguntas sobre NC Medicaid Managed Care; la llamada es gratuita. Teléfono: 1-833-870-5500 (número de TTY: 711 o RelayNC.com ). Horario de atención: de lunes a viernes de 7 a.m. a 7 p.m. y los sábados de 7 a.m. de 5 p.m. We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: 7 a.m. to 7 p.m., Monday through Friday and 7 a.m. to 5 p.m. on SaturdayYour health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or …Apr 17, 2024 · Health Plan Quick Reference Guides - Standard Plans: Standard Plan Launch - Day One Provider Quick Reference Guide - updated Feb. 28, 2022. AmeriHealth Caritas North Carolina Welcome to ePASS. - ePASS is a way to apply for Benefits and services in North Carolina. - New applicants and existing beneficiaries can create an account. - An enhanced …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planWHAT MAKES TCM DIFFERENT? TCM is similar to the current care management provided by the Tailored Plans. Beneficiaries should expect: • More intensive and streamlined care management through one Tailored Care managerNCID is the official website for accessing online services and transactions with the state of North Carolina. Whether you are an individual, a business, a state employee or a …We would like to show you a description here but the site won’t allow us.Oct 24, 2022 · Prepaid Health Plans in NC Medicaid Managed Care. PHPs-in-Medicaid-Managed-Care-PolicyPaper_revFINAL_20180516.pdf. PDF • 584.49 KB - October 24, 2022. First Published. October 24, 2022. Go to ncmedicaidplans.gov. Or call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is free. We can speak with you in other languages. You can get this information in other languages or formats, such as large print or audio. MEDICAID EB GUIDE ENG 201202 (NCEB-CG-EN-201202) Use this guide to view added services each health plan offers.During a conference for health care professionals in Raleigh earlier this month, officials from the N.C. Department of Health and Human Services gave an update on the twice-delayed launch of an experimental managed care program for Medicaid enrollees with complex needs. The program will create specialized health plans tailored to those …Tailored Plans to launch July 1, 2024. More information on Tailored Plans. Beneficiaries. What You Need to Know to Use NC Medicaid Managed Care. Providers. NC Medicaid …Health Plans | NC Medicaid. Home. Health Plans. NC Medicaid Managed Care Health Plans. Behavioral Health I/DD Tailored Plans. EBCI Tribal Option. Health Plan …DHHS has announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled on July 1, 2021.Medicaid Managed Care open enrollment will begin March 15, 2021 and will continue through May 14, 2021. The purpose of the enrollment website …Draft NC 1915 (b) Waiver Renewal - 042.06.00 - July 1, 2024. The draft application for NC 1915 (b) Waiver Renewal is posted for public comments. The Waiver can be accessed on the NC Medicaid State Plan Public Notices webpage. Comments can be submitted to [email protected]. Written comments may be sent …Make sure your local Department of Social Services has your correct contact information. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. You can also call or visit your local DSS office to update your information. NC Medicaid is a health insurance program for eligible North Carolina residents. Learn about the new Tailored Plans that will launch on July 1, 2024, and how to apply for NC Medicaid online or in person. Jul 26, 2021 · An additional unique feature of Behavioral Health I/DD Tailored Plans is the combination of Medicaid and state funding to support enrolled populations. The contract award covers counties in each catchment area as of July 26, 2021, as well as realignments approved by Secretary Cohen effective Sept. 1, 2021. Given additional county requests for ... Contact. NC Medicaid Contact Center. Phone: 888-245-0179. Local Division of Social Services Directory. Beneficiaries have two choices to find a dentist in North Carolina. To find a dentist in North Carolina using the Insure Kids Now Website (for both adults and. NC Medicaid is committed to effectively managing patients medical, social and behavioral conditions through a team-based, person-centered approach called Care Management. All Medicaid enrollees will have access to appropriate care management and coordination support across multiple settings of care, including a strong basis in primary care and ... Some of the services covered by Medicaid include: Expansion will boost the state’s coffers with a “signing bonus” of approximately $1.6 billion from the federal government. Lawmakers hope to spend a large chunk of this one-time incentive, which will be paid out over two years, on improving access to mental health services. Expansion …www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. MAY 2019 NC Medicaid 2019 Provider Playbook . Fact Sheet Medicaid Transformation: Overview . What is Medicaid Transformation? Medicaid Transformation is changing the way most people receive Medicaid services. In 2015, the NC Community-Based Doula Programs (up to $1,200 value) Community baby showers with gifts, resources, and education. Up tp $100 in rewards for baby products. Electric breast pump. Phone Program. Smartphone with free monthly unlimited data, minutes, and texts. Youth. $75 Youth sports program at your YMCA. Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body. Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or RelayNC.com) If you need help with resources or to help you understand your rights and responsibilities: Call the NC Medicaid Ombudsman at 1-877-201-3750. Behavioral Health Crisis Line. 844-594-5076 (TTY 711) 24 hours a day, seven days a week. Call us if you are experiencing emotional or mental pain or distress. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911. Online at ncmedicaidplans.gov ; The NC Medicaid Ombudsman offers free and confidential support if beneficiaries have trouble with access to health care and connects people to resources like social services, legal aid, and other programs and resources. Beneficiaries may contact the NC Medicaid Ombudsman: By calling 877-201 … Key Not Found For: pageNotFound_instructions. Key Not Found For: pageNotFound_body. Contacts. NC Medicaid Contact Center. 888-245-0179. Information on the NC Health Choice move to NC Medicaid.To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711). Serving people in North Carolina's Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties who are insured by Medicaid or are uninsured.Go to ncmedicaidplans.gov Use the NC Medicaid Managed Care mobile app Call us toll free at . 1-833-870-5500 (TTY: 711 or RelayNC.com) Fill out this form. Fax it to 1-833-898-9655. Or, mail it to NC Medicaid, PO Box 613, Morrisville NC 27560. Standard Plan Change Request. Use this form to request to change . your Standard Plan.Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Jul 20, 2021 · Prepaid Health Plans (PHPs) began providing non-emergency medical transportation (NEMT) and non-emergency ambulance transportation (NEAT) services for PHP members on July 1, 2021. Change text size. Login to Enroll. You can make the text size larger or zoom in on the page. Learn how to change your text size and zoom in on the page at these links: Chrome. Edge. Firefox.Jun 30, 2021 · Raleigh. Jun 30, 2021. Starting July 1, nearly 1.6 million Medicaid beneficiaries in North Carolina will begin receiving the same Medicaid services in a new way through NC Medicaid Managed Care health plans. Most beneficiaries will continue to get care from the same doctors they see today but will now be a member of a health plan. To find a doctor, you can use the NC Medicaid Provider and Health Plan Lookup Tool to find a primary care provider (PCP). Our provider search can help you find the best PCP for …Nov 6, 2020. The North Carolina Department of Health and Human Services today announced the launch of NC Medicaid’s managed care enrollment website, www.ncmedicaidplans.gov, in preparation for the launch of Medicaid Managed Care scheduled for July 1, 2021. The purpose of the enrollment website is to help Medicaid …Apr 13, 2024 · Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Proposals are due July 16, 2019, by 2 p.m. Instructions to submit questions and proposals are included in the RFP. Addendum 1: Department’s Response to Questions (June 20, 2019) Addendum 2: Revisions to the RFP (June 20, 2019) Addendum 3: Extend the Request for Proposal Opening Date (July 11, 2019)• Federally recognized tribal members or others who qualify for services through Indian Health Service (IHS) • People in the Program for All-Inclusive Care for the Elderly (PACE)Learn how to apply for NC Medicaid online, by phone, mail, or in person. Find out how to choose a health plan and a primary care provider after you are approved.On December 1, 2023 more people became eligible for NC Medicaid through Medicaid expansion. Under expansion, NC Medicaid covers people ages 19 through 64 years with higher incomes. Many North Carolinians who did not qualify for health coverage prior to expansion now do. This dashboard, updated monthly, tracks how many people are … Home. Managed Care Toolkit. NC Medicaid open enrollment ended May 14, 2021. The North Carolina Department of Health and Human Services has begun mailing enrollment packets statewide and launched new resources for beneficiaries as it prepares for NC Medicaid Managed Care Open Enrollment which took place March 15, 2021 through May 14, 2021. NC Medicaid provides access to physical and behavioral health care and services to improve the health and well-being of over 2.9 million North Carolinians. NC Medicaid supports the health and wellbeing of more than 2.9 million North Carolinians, nearly one in four people across our state. At its core, the NC Medicaid provides critical health ...Go to ncmedicaidplans.gov. Or call us at 1-833-870-5500 (TTY: 1-833-870-5588). We can speak with you in other languages. You can get this information in other languages or formats, such as large print or audio. MEDICAID EB COMP CHART ENG 190429 Health Plan Comparison Chart All plans are required to have the same type of Medicaid …Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health planNC Medicaid State Plans and Amendments List (MCAC 25Mar2022).pdf. NC Medicaid State Plans and Amendments List. PDF • 73.81 KB - March 24, 2022. NC Medicaid State Plans and Amendments List. First Published. March 24, 2022. Last Updated. March 24, 2022.Raleigh. Mar 15, 2021. The North Carolina Department of Health and Human Services today announced the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588) or through the free NC Medicaid Managed Care …CMEP Form. Community Alternative Programs (CAP) CAP for Children (CAP-C) and CAP for Disabled Adults (CAP-DA) Community Care of NC/Carolina ACCESS (CCNC/CA) CCNC/CA, including office visit enrollment, medical exemption request, hospital admitting agreement and confidentiality agreement. County Forms. Medicaid forms required by …Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Find out if you qualify for a Special Enrollment Period. Still need health insurance? You can enroll in or change plans if you have certain life events or income, or qualify for Medicaid or CHIP. Check if you can enroll/change. Looking for coverage for a …The following policies, manuals, guidelines, and forms are intended to assist providers in billing for services covered under one or more of the NC DHHS divisions supported by NCTracks. Refer to the following links for coverage information and policy guidance. NOTE - Taxonomy information can be found on the Provider User Guides and Training page.We can help. Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of …Nov 15, 2021 · www.medicaid.ncdhhs.gov • NCDHHS is an equal opportunity employer and provider. NOVEMBER 2021 Fact Sheet Standard Plan Overview County Playbook: NC Medicaid Managed Care Standard Plans Launched July 2021 The North Carolina Department of Health and Human Services (NCDHHS) transitioned most Medicaid beneficiaries to Standard Plans on July 1, 2021. Career opportunities at Blue Cross NC. We’re much more than health insurance. We have talented professionals working in technology, data and analytics, finance, marketing and more. That includes work-from-home roles. If you’re passionate about helping others and joining a national leader for workplace culture, we want to hear from you.Get information about NC Medicaid Standard Plans, Tailored Plans and Medicaid Expansion. Learn about resources to help you understand and apply for coverage.Nov 14, 2022 · o Online at ncmedicaidplans.gov. Auto-enrollment for Tailored Plans is based on: 1. If a beneficiary meets the Tailored Plan enrollment criteria 2. The county that ... Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan Community-Based Doula Programs (up to $1,200 value) Community baby showers with gifts, resources, and education. Up tp $100 in rewards for baby products. Electric breast pump. Phone Program. Smartphone with free monthly unlimited data, minutes, and texts. Youth. $75 Youth sports program at your YMCA. Governor Roy Cooper and NC Department of Health and Human Services Secretary Kody H. Kinsley announced today that DHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. “Finally expanding Medicaid in North Carolina is a monumental achievement that will extend …Prior approval (PA) may be required for some services, products or procedures to verify documentation of medical necessity. Prior approval is for medical approval only and must be obtained before rendering a service, product or procedure that requires prior approval. The ordering provider is responsible for obtaining PA; however, any provider ...Find and view primary care providers (PCPs) and health plans. Find a provider; Tips for choosing a primary care provider (PCP) View health plans; Tips for choosing a health plan

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Get Started. NC Medicaid offers providers a secure and convenient method to complete and submit enrollment applications through the NCTracks Provider Portal. Providers have the ability to complete the application online as well as electronically sign and submit the application through the portal. The electronic enrollment process also includes ...Visit ncmedicaidplans.gov or call 833-870-5500 to learn more about Medicaid health plans and the services they provide. How do I know which providers are in my health plan’s network? Visit your Medicaid health plan website or call your health plan to learn which providers are in your health plan’s network.Go to ncmedicaidplans.gov Use the NC Medicaid Managed Care mobile app Call us toll free at . 1-833-870-5500 (TTY: 711 or RelayNC.com) Fill out this form. Fax it to 1-833-898-9655. Or, mail it to NC Medicaid, PO Box 613, Morrisville NC 27560. Standard Plan Change Request. Use this form to request to change . your Standard Plan.Managed Care Contracts. Under a managed care health insurance plan, patients receive the highest levels of quality care, at the lowest possible cost when patients choose hospitals, laboratories, clinics and providers that are part of the patient’s plan networks. Cone Health currently maintains contracts with the below managed care plans: NC Medicaid Managed Care County Playbook Fact Sheet Tailored Care Management Tailored Care Management is a service available to NC Medicaid beneficiaries eligible for Tailored Plans. Jul 19, 2021 · The North Carolina Department of Health and Human Services today announced the state’s five Medicaid prepaid health plans have joined NCCARE360 — the nation’s first statewide coordinated care network connecting individuals to local services and resources. State Government websites value user privacy. To learn more, view our full privacy policy. Secure websites use HTTPS certificates. A lock icon or https:// means you’ve safely connected to the official website. Utility Menu. NCDHHS COVID-19; NC.GOV; AGENCIES; JOBS; Main menu. Assistance.Sep 25, 2023. Governor Roy Cooper and North Carolina Department of Health and Human Services Secretary Kody H. Kinsley today announced NCDHHS will launch Medicaid Expansion on Dec. 1, 2023, giving more than 600,000 North Carolinians access to health care. "Finally expanding Medicaid in North Carolina is a monumental achievement that …Your health care options or changing your health plan: visit ncmedicaidplans.gov, use the NC Medicaid Managed Care mobile app, or call 1-833-870-5500 (TTY: 711 or RelayNC.com) If you need help with resources or to help you understand your rights and responsibilities: Call the NC Medicaid Ombudsman at 1-877-201-3750.The North Carolina Department of Health and Human Services manages the delivery of health and human related services for all North Carolinians, especially our most vulnerable people – children, elderly, disabled and low-income families. The Department works closely with health care professionals, community leaders, advocacy groups, local ... Call us to get answers to your questions about NC Medicaid Managed Care. The call is toll free. Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com) Hours of operation: We are open from 7 a.m. to 5 p.m., Monday through Saturday. Or use the chat tool to chat with us online. For answers to common questions, go to Get answers . [email protected] Phone: 866-304-7062. NCTracks Call Center. Phone: 800-688-6696. Health Plan Contacts and Resources. Contact Information. NC Medicaid, Division of Health Benefits 2501 Mail Service Center Raleigh, NC 27699-2501. NC Medicaid Contact Center Phone: 888-245-0179..

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